Shipping Methods and Delivery Times:

We offer several shipping options, depending on your location and the products you have ordered. Our standard shipping service typically takes between 3-5 business days to arrive. For orders over £50, we offer free standard shipping. We also offer expedited shipping for an additional fee, which typically takes 1-2 business days to arrive.

Please note that delivery times may vary depending on your location and the time of year. During busy periods such as holidays, delivery times may be longer than usual due to increased demand. Additionally, some remote or rural areas may have longer delivery times.

Order Processing Times:

We aim to process all orders as quickly as possible, typically within 1-2 business days. Please note that order processing times may vary depending on the time of day your order is placed and the products you have ordered. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order:

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment online. Please note that it may take up to 24 hours for tracking information to become available after your order has been shipped.

International Shipping:

We currently offer international shipping to select countries. Please note that international orders may be subject to additional taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping charges.

Returns and Exchanges:

We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving your order for a full refund or exchange. To initiate a return or exchange, please contact our customer service team. Please note that returned items must be in their original packaging and in new, unused condition.

Lost or Damaged Shipments:

While we take every precaution to ensure that your order arrives in perfect condition, sometimes shipments can be lost or damaged during transit. If your order is lost or damaged during shipment, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

Shipping Restrictions:

Please note that we are unable to ship certain products to certain locations due to local laws and regulations. For example, we are unable to ship nicotine products to customers in some countries. If you are unsure whether a product can be shipped to your location, please contact our customer service team before placing your order.

We hope that this shipping information page has provided you with all the information you need to make an informed purchase. If you have any further questions or concerns about our shipping policies, please don’t hesitate to contact our customer service team. We are here to help and are committed to providing you with the best possible shopping experience.

Frequently Asked Questions

• What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment method at checkout.

• Do you offer free shipping?

Yes, we offer free standard shipping for orders over £50. Some restrictions apply, and expedited shipping is not included.

• Can I track my order?

Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment online.

• What is your return policy?

We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving your order for a full refund or exchange. To initiate a return or exchange, please contact our customer service team.

• Do you ship internationally?

Yes, we offer international shipping to select countries. Please note that international orders may be subject to additional taxes, customs duties, and fees imposed by the destination country.

• Are your products authentic?

Yes, we only sell authentic products from reputable manufacturers. We stand behind the quality of our products and are committed to providing our customers with the best possible vaping experience.

• Do you have a physical store?

Yes, we have a physical store located in [insert location here]. You can visit us during business hours to browse our selection of products and speak with our knowledgeable staff.

• Can I cancel my order?

If you need to cancel your order, please contact our customer service team as soon as possible. If your order has already been processed and shipped, we may not be able to cancel it. However, we will work with you to find a solution that meets your needs.

• What should I do if my order is damaged or missing items?

If your order is damaged or missing items, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

• What should I do if I have a problem with my product?

If you experience any issues with your product, please contact our customer service team. We will work with you to diagnose the problem and find a solution. Some manufacturers offer warranties on their products, and we can help you navigate the warranty process if necessary.